Refund & Cancellation Policy

This Policy explains cancellation and refund handling for Learnorama course purchases, workshops, events, and digital educational services.

School LMS licences, institutional purchases, Future Skills Academy partnerships, and franchise arrangements may have individually negotiated written terms. Where those terms apply, they govern subject to mandatory legal rights.

The course and event rules below carry forward the commitments in Learnorama’s previous published policy; management confirms they remain commercially approved before publishing this replacement.

For individual digital course purchases and self-paced subscriptions, refund eligibility is based on time elapsed since purchase and recorded course progress:

Progress Verification: The platform’s recorded course progress metrics will ordinarily be used to evaluate access thresholds, subject to correction of demonstrable technical errors. These rules do not limit any refund or remedy required by applicable law.

For scheduled interactive workshops, technology camps, and offline or live-streamed experiences:

Event Cancellation by Learnorama: If Learnorama cancels a workshop or camp without providing an accepted alternative or reschedule date, participants will receive a full refund of all fees paid for the cancelled event.

Rescheduling, seat substitutions, and third-party venue or travel expenses should be disclosed in the relevant specific event booking terms.

School-level LMS subscriptions, implementation charges, onboarding, training, and bulk seat licences are governed by the signed institutional agreement or accepted proposal order terms.

Refunds, seat adjustments, mid-term cancellations, renewals, and termination terms are determined by that specific contract, subject to applicable law.

Submitting an application or partner enquiry does not create a paid partnership or franchise commitment.

Any joining fee, setup fee, training fee, royalty, or recurring fee must be defined in an executed separate written agreement, which will include specific cancellation and refund conditions.

If a verified platform-side technical problem materially prevents access to a purchased educational service, contact our support desk with diagnostic details. We will promptly investigate and attempt to restore access within a reasonable timeframe.

If the issue cannot be resolved, we may provide a subscription extension, replacement access, or an appropriate partial or full refund based on the circumstances and applicable law.

Issues caused solely by unsupported user devices, outdated browser versions, or a user’s local internet connection do not automatically qualify, but will always be reviewed fairly.

Please report duplicate payments, inadvertent double billings, or incorrect invoice charges promptly with available transaction details and receipts.

Confirmed billing errors will be corrected or refunded promptly. For suspected unauthorised card activity, please also notify your issuing bank or payment provider immediately.

To initiate a cancellation or refund request, please follow these steps:

We review requests against the applicable eligibility criteria and communicate the written decision to the purchaser.

Approved refunds will be initiated for return to the original payment method where possible, ordinarily within 14 business days, as stated in the previous policy.

Actual credit timing depends on banks and payment gateway processing timelines. Where original-method refunds are technically unavailable, our finance team will discuss a lawful electronic alternative (such as NEFT/UPI).

Exceptional or compassionate situations (such as medical emergencies) may be considered on a fair, case-by-case basis.

Nothing in this Policy removes or restricts statutory consumer rights or remedies under applicable Indian law, including the Consumer Protection Act, 2019. A refund decision does not prevent a customer from using available legal grievance or consumer complaint channels.

We may update this Policy for future purchases, showing a revised effective date. Material changes affecting existing purchases will be handled consistently with applicable contracts and law.

Learnorama Technologies Pvt. Ltd.
Email: learnorama3@gmail.com
Registered Office: Hyderabad, Telangana, India
Customer Grievance Contact: Dedicated Helpdesk via learnorama3@gmail.com

See also our Privacy Policy and Terms & Conditions.